ANTARCTICA 30 DAY GUARANTEE
At Antarctica Outdoors, returns are super easy, we strive to provide amazing product and guarantee 100% customer satisfaction. We offers a 30 day Warranty for all products.
RETURN PROCESS
You have 30 days from the date you receive your order to return it. If you need to return it. Fill in your order number, name, email address, reason for return and product photo you received. And contact us at support@antarcticaoutdoors.com
Once we receive your return request, we will process the return request for you. Please ensure that the returned items are in "saleable condition" (see below), otherwise we will not be able to replace or refund you.
SHIPPING
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
No restocking fee to be charged to the consumers for the return of a product.
We authorize a FREE return for the following types of situations:
- Manufacture defects: poor quality ss, zipper defects, rip or torn
- Wrong/missing item from the package.
However, we do not cover the return shipping fee in the following situations:
- Wrong size/color ordered
- Changed mind/ Item no longer wanted
EXCHANGE
We offer a $10 coupon to cover the return shipping cost. If you need to start an exchange, follow the same instructions as you would return the item and choose "exchange" when filling out the return form. We will ship the replacement once the returned item is received. You will receive a confirmation email along with the $10 coupon.
IMPORTANT NOTES
- Please make sure to use the shipping label provided by us. Any return without our return shipping label WILL NOT be confirmed or refunded.
- The returned item should be unworn (aside from trying it on), unwashed, devoid of any stains, scuffs, tears, or mysterious smells, and needs to be in its original packaging with the manufacturer tags.
- To expedite the return process, please upload a photo to show that the return item is intact with its original packaging and tags.
Please contact us for further questions, we will do our very best to assist you.
